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If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively winocasino affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. WinoBet Casino features well-known software providers with a strong reputation for delivering secure and legitimate online gambling experiences.

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Wino Casino provides a dedicated page outlining the full dispute resolution process for players. While this is a generous limit, some casinos in the industry do offer unlimited winnings. Additionally, winnings from offshore casinos may be subject to different tax treatments depending on your residence and the type of game played. We refer to this as «ambiguous restrictions», and it serves as a cautionary sign for players. The Netherlands is listed as a restricted country in the T&C of Wino, yet the site still allows Dutch players to register and play.

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The initial deposit must be wagered at least once before withdrawal. I will mark the complaint as «unresolved» in our system. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. I would now like to ask Wino Casino for their help in resolving this complaint.

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On the other hand, big casinos should have sufficient cashflow to pay them out. This makes this casino one of the worst ones available, at least in terms of factors I look at in my reviews. As the casino operated without a valid license and did not cooperate, the complaint was marked as “unresolved” in the system, which may have impacted the casino’s rating. The platform supports both traditional and modern payment methods to offer Wino Casino maximum flexibility.

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Sometimes even this little step works quite well. You mention that the games were «crazy easy to win», which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat. Your account is now fully verified! Thank you for providing us with your account verification documents.
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Thank you for your time, and I look forward to your response. You can confirm this by clicking on your complaint resolver’s profile. All communication from us will be through this official complaint thread or the official email addresses provided in your case. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. We are sorry to hear about the issue with your withdrawal and understand your concern.

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